Feature:
On-board tuner and eq are great. I also like the fact that it uses AA batteries.
Quality:
This is a really well-made instrument. It's solid, and you can tell they paid attention to the details. This bass is beautiful--I have the natural finish model, which is gorgeous. My only regret is that sometimes, I wish I'd opted for the black. Its high-gloss finish is really beautiful.
Value:
I played a lot of acoustic/electrics before I bought this one. The only better instruments were much, much more expensive. In its price range, nothing can touch this bass.
Desirability:
I love this bass!
Sound:
Great sound, mellow and clear. Holds its own unplugged better than many higher-priced instruments. Plugged in, the high end is a little bit weaker than I'd like, but for the money, this bass is fantastic.
Ease of Use:
Great action right out of the box. I find it a little harder to play than my (Fender knockoff) electric, but not as much as I would have guessed.
Support:
Don't know. Never had need for support
Overall:
I can't imagine looking to upgrade from this instrument; It's all I need and more.